Effective Date: September 2026
Website: fabsarees.com
Company: Fabsaree World OPC Private Limited
Support Email: fabsareeworldopcprivatelimited@gmail.com
This Return and Refund Policy governs the terms and conditions for returns, exchanges, and refunds for all products purchased from the official websitefabsarees.com. This policy complies with the Consumer Protection Act, 2019 and applicable Indian e-commerce guidelines. By placing an order on our website, you agree to the terms listed below.
1. Eligibility for Returns & Refunds
We accept return and refund requests for sarees, ethnic wear, and accessory products purchased on fabsarees.com under the following conditions:
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Return requests must be raised within 7 calendar days from the date of product delivery.
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Products must be unworn, unwashed, unaltered, and undamaged with all original packaging, tags, labels, and accessories intact.
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Products must not show any signs of usage, stains, tears, or custom modifications.
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Valid proof of purchase (order number, invoice) is mandatory for processing all return requests.
We approve returns for the following reasons: manufacturing defects, wrong product delivered, size mismatch, damaged product received during transit, or significant variation from the product description displayed on the website.
2. Non-Returnable & Non-Refundable Items
The following items are final sale and cannot be returned, exchanged, or refunded, in compliance with standard Indian fashion e-commerce norms and hygiene guidelines:
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Customised, stitched, or made-to-order sarees and ethnic wear
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Washed, worn, altered, or damaged products due to customer misuse
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Products with missing original tags, packaging, or brand labels
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Clearance, discount, or festival special sale items (explicitly marked final sale)
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Minor colour shade variations due to lighting, screen resolution, or minor manual weaving differences (standard in handloom sarees)
3. Return Request Process
To initiate a return or refund request, follow the below steps:
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Send a formal return request to our official support email: fabsareeworldopcprivatelimited@gmail.com
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Mention your order number, full name, contact number, and exact reason for return.
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Attach clear photos or short videos of the product (defect, damage, wrong item, or packaging issue) for verification.
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Our customer support team will review your request within 2–3 business days and send a return approval confirmation along with return shipping instructions.
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Once approved, pack the product securely in the original packaging and ship it back to the specified return address shared by our team.
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Share the return courier tracking number via email for processing verification.
Note: Unauthorised returns without prior email approval will not be processed or refunded.
4. Shipping Charges for Returns
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Company Fault (Defective, Wrong Item, Damaged Transit): We bear the complete return shipping cost. A prepaid shipping label or reimbursement will be provided as applicable.
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Customer Fault (Change of mind, size mismatch, no fault): The customer is responsible for all return shipping charges. Original shipping fees paid at the time of purchase are non-refundable.
5. Refund Processing Terms
After we receive, inspect, and verify the returned product meets our return eligibility criteria, we will initiate your refund:
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Refunds are processed within 5–7 business days from the date of successful product inspection at our warehouse.
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Refunds will be credited to the original payment method used for placing the order (UPI, credit/debit card, net banking, wallet).
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Bank processing timelines may vary; it may take an additional 3–10 working days for the amount to reflect in your account, depending on your banking provider.
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No cash refunds are available. All refunds are processed digitally only.
6. Product Exchange Policy
We offer product exchanges for eligible items within the 7-day return window. Exchanges are subject to product stock availability. Customers can request size exchange or product replacement for defective/wrong items. Exchange shipping terms follow the same shipping charge rules as returns. If the requested replacement item is out of stock, we will process a full refund instead.
7. Rejected Return Requests
Our team reserves the right to reject any return or refund request if:
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The request is raised after the 7-day return window
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The product is damaged, worn, washed, or altered by the customer
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Original tags and packaging are missing or damaged
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The return reason is invalid or fraudulent
Rejected products will be shipped back to the customer at the customer’s expense, and no refund will be issued.
8. Grievance Redressal
For any queries, disputes, or grievance related to returns, exchanges, or refunds, contact our support team exclusively via email: fabsareeworldopcprivatelimited@gmail.com. We aim to resolve all customer grievances within 3 working days.
9. Policy Updates
Fabsarees reserves the right to modify, update, or amend this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on fabsarees.com. It is the customer’s responsibility to review this policy periodically before placing orders.
For all support inquiries: fabsareeworldopcprivatelimited@gmail.com
